The term “Emotional Intelligence” came into the limelight in 1990 when two researchers, Peter Salovey and John D. Mayer published their research on the topic. Salovey and Mayer identified four factors that comprise emotional intelligence:
1. Identifying Emotions – The first factor towards understanding emotions is to be able to recognize them as they occur in others. This includes verbal cues (e.g. intonation) and non-verbal cues (e.g. body language, proxemics, etc.).